Senior Salesforce Administrator

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We're bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

SUMMARY

The role of aSr.Salesforce Administratoris responsible for managing Salesforce processes and the Salesforce.com platform across a global organization. Responsibilities include configuration, customization, troubleshooting, on-boarding activities and general support across the sales, marketing, customer success/support, IT and financial teams.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following.Other duties may be assigned.

• Daily administration and technical/functional support for Salesforce Sales and Support Clouds including user administration, profiles and roles, and platform customization
• Provides support to users for the technical aspects of application utilities and functions, such as reporting
• Collaborate with internal stakeholders to ensure the design and functionality of the platform is driving efficient productivity and value across the organization
• Provide recommendations for process and application improvements utilizing best practices and data management
• Full release management including creation of use cases and test plans as required
• Keep up to date on new apps, features and functionality to recommend and apply improvements to internal business requirements
• Analyze, understand and translate business needs into technical configurations that administrators and developers can use as guidelines for configuration and/or programming work.
• Assess technical requirements of requests and scope for projects and communicate results to business client, project team, and IT counterparts
• Assist application users by tracking, analyzing and solving user problems based on an understanding of business process workflow within the application
• Facilitate or participate in testing activities to ensure development work meets user requirements. May develop test script criteria and use cases for functional and end-user testing
• Prepare materials and/or conduct end-user training sessions to support use and feature sets for new or updated systems and applications
• Document and maintain process, policies, application configuration, training and help related material for users
  

QUALIFICATIONS:EDUCATION AND/OR EXPERIENCE

• Bachelor's Degree in Business, Computer Science and/or related field
• Minimum four years of experience as a Salesforce administrator
• Salesforce.com administrator (ADM201 and ADM211)
• Certified Sales Cloud, Service Cloud and developer certifications preferred

CERTIFICATES, LICENSES, REGISTRATIONS

• Salesforce Administrator certification preferred

COMPETENCIES (SKILLS AND ABILITIES)

• Up-to-date Lightning certifications for Sales and Service Cloud
• Strong understanding of Salesforce.com best practices and functionality
• Ability to build custom applications and objects, workflow, and custom views
• Strong background in Salesforce.com security practices including implementing role-based access to views and data
• Strong data management skills
• Detail-oriented with strong analytical skills
• Excellent verbal and written communication skills Ability to work independently and be self-motivated

Salary may vary depending on factors such as confirmed job-related skills, experience, and location.

However, the pay range for this position is as follows.

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

* 401k savings & company match

* Paid time off

* Paid holidays

* Maternity leave

* Parental leave

* Military leave

* Other leaves of absence

* Health, dental, and vision benefits

* Health savings accounts

* Flexible spending accounts

* Life & disability benefits

* Identity theft protection

* Pet insurance

* Sales Positions are eligible for a Variable Incentive

* Certain positions may include eligibility for a short term incentive plan

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.