Customer Care Analyst

Req ID:279513

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Analyst to join our team in Plano, Texas (US-TX), United States (US).

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $26hr

Basic Qualifications:

• 2 years experience customer service
• 2 years experience office environment
• 1 year experience Microsoft Office Suite
• High School Diploma/GED

Job Responsibilities:

• Provide a quality customer service experience to our consumers and customers
• Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs
• Gain a working knowledge of Company systems and processes
• Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices
• Problem solve in a professional and effective manner.
• Communicate effectively with consumers via all channels (Including but not limited to: telephone, email, letter, chat, text, social media, etc...)
• Answer incoming faxes, calls, voicemail and emails and input data and file
• Address issues to provide first call resolution

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

Must Pass Drug screen.

Must Pass a background check with Education check and employment verification check.

Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time),Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required.

Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.